Last Updated: January 1, 2025
Your privacy isn't just a legal requirement for us - it's a fundamental part of how we do business. This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe. We've written this in plain language because we believe you deserve to actually understand what happens with your data. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
We collect different types of information depending on how you interact with Quantum AI. Here's a breakdown:
When you create an account or use our services, you give us certain information:
When you use our platform, we automatically collect:
We may receive information from:
We use your personal information for these purposes:
| Purpose | Legal Basis |
|---|---|
| Providing and maintaining our services | Contract performance |
| Processing transactions and withdrawals | Contract performance |
| Verifying your identity (KYC requirements) | Legal obligation |
| Preventing fraud and ensuring security | Legitimate interest |
| Sending service-related communications | Contract performance |
| Improving our platform and services | Legitimate interest |
| Marketing communications (with consent) | Consent |
| Complying with legal requirements | Legal obligation |
We will never: Sell your personal information to third parties, share your data for purposes unrelated to our services, or use your information in ways you wouldn't reasonably expect.
We only share your information in limited circumstances:
We work with trusted partners who help us operate our platform. These include payment processors, identity verification services, cloud hosting providers, and customer support tools. These partners are contractually bound to protect your information and can only use it for the services they provide to us.
To execute trades on your behalf, we share necessary information with our regulated broker partners. These brokers are subject to their own privacy policies and regulatory requirements.
We may disclose your information if required by law, court order, or government request. We may also disclose information to protect our rights, prevent fraud, or ensure the safety of our users.
If Quantum AI is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.
We take the security of your personal information seriously. Our security measures include:
While we implement robust security measures, no system is completely immune to threats. We encourage you to use strong passwords and enable two-factor authentication to protect your account.
We keep your personal information only as long as necessary for the purposes described in this policy. Retention periods vary based on the type of data:
Under Canadian privacy law, you have important rights regarding your personal information:
You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.
If your information is inaccurate or incomplete, you can ask us to correct it. You can also update most information directly in your account settings.
You can request deletion of your personal information, subject to legal retention requirements. Some data may need to be retained for regulatory compliance.
You can request your data in a commonly used, machine-readable format to transfer to another service.
Where we process your data based on consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing before withdrawal.
You can object to processing based on legitimate interests. We'll stop processing unless we have compelling legitimate grounds.
To exercise these rights: Contact our Privacy Officer at privacy@quantum-a-i.ca or through your account settings. We'll respond within 30 days.
We use cookies and similar technologies to improve your experience. For detailed information about our cookie practices, please see our Cookie Policy.
In brief, we use:
Your information may be processed in countries outside Canada where our service providers are located. When we transfer data internationally, we ensure appropriate safeguards are in place, including:
Quantum AI is not intended for anyone under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it immediately. If you believe we may have information from a child, please contact us.
We may update this Privacy Policy from time to time. When we make significant changes, we'll notify you by email and post a notice on our platform. We encourage you to review this policy periodically.
The "Last Updated" date at the top shows when this policy was last revised.
If you have questions about this Privacy Policy or our data practices, please contact:
If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner.